Prevention and Management of Aggression and Violence (PMAV)

Our Prevention and Management of Aggression and Violence (PMAV) e-Learning will provide you with the Knowledge, skills and attitude to be able to train others in the management of aggression and violence in the workplace.

Course Agenda:

• Understand what constitutes aggression and violence in the workplace.
• Recognise triggers, risk factors, and warning signs.
• Apply communication, empathy, and active listening to defuse tension.
• Use situational awareness to assess and avoid danger.
• Learn physical intervention techniques only when unavoidable.
• Follow legal and ethical guidelines for personal safety.
• Record, report, and debrief after incidents.
• Support affected staff emotionally and practically.
• Reinforce a zero-tolerance approach to workplace violence.
• Foster a safe, respectful, and trauma-informed work environment.